American Weigh Wholesale Terms & Conditions
1. General Terms
“We”, “us”, and “our” refers to American Weigh Wholesale, Inc.
“You” refers to the customer or business placing the order.
Orders are binding once accepted by us. We may accept an order by shipping the products or providing written confirmation.
These Terms override any other terms, including those from resellers.
2. Shipping and Delivery
Products ship from our location (FCA – Free Carrier).
We may deliver in parts (installments), and each shipment is billed separately.
3. Payments
Payment is due when you place your order unless stated otherwise.
All prices are in USD and may change before the order is placed.
Late payments may incur a 1.5% monthly fee or the maximum allowed by law.
4. Taxes and Fees
You are responsible for all applicable taxes unless you provide valid exemption documents.
5. Receiving & Inspecting Your Order
Inspect your items upon delivery.
Report any issues (defects, damage, missing items) within 48 hours by email: mail@awscales.com or call: (866) 643-3444.
If a product is defective, we’ll send a replacement and provide a prepaid return label.
6. Returns
Products can be returned within 10 days of delivery.
Contact customer service to get a return authorization (RMA number).
Returns must be sent back within 5 days of receiving the RMA.
7. Refund Policy
Returned products must be in original, unused condition.
Refunds will be issued minus a 20% restocking fee.
Shipping costs are non-refundable.
If items are damaged or incomplete, we may charge a 30–50% restocking fee or deny the return.
8. No Liability for Damages
We are not liable for indirect, special, or consequential damages (like lost profits or data).
Our total liability will not exceed the amount you paid for the product.
9. Legal Limits
Some legal limits or consumer rights may vary depending on your location.
These limitations apply even if other legal remedies fail.
10. Technical Help
Technical support is provided as a courtesy.
We are not responsible for outcomes based on our support or advice.
11. Legal Jurisdiction
These terms are governed by Georgia state law.
Legal matters must be handled in courts located in Norcross, Georgia, USA.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If you have questions or need help, contact us at:
Email: mail@awscales.com
Phone: (866) 643-3444